Help / FAQ -

How do I delete my profile?

To cancel, click on "Other Membership Services" under "My Settings" then click on "Hold profile" or "Delete account". Note: Standard members: Once profile is deleted from the website it will be instantly removed and cannot reactivate. Gold Members : Your information will be kept in our database for one month, You may contact us within the month to retrieve and reactivate your account, otherwise it will be deleted permanently.

How long will it take for my photo to appear?

Normal posting time for photos is 24 hours. Our staff must approve each photo to maintain the quality of matches available through For express approval you may reach us by phone at 1-416-628-1072.

How do I post a photo?

To upload a photo directly from your computer, simply click "Profile" in the top navigation bar and then select "Add / Manage Photos", and follow the instructions. Option

1: Upload your photo to profile. Sign in to using your username or email address and password. Click on "upload photo" to choose the photo you'd like to add.

Option 2: Email your photos to us at Here's how: Attach the picture in the email and send it to

Please ensure your photo is larger than 144*144 pixels and less than 5MB in gif, jpg (Jpeg), PNG, TIFF or bmp format. No illegal, offensive, copyrighted, pornographic, nude, racist, child inappropriate or other photos prohibited by our Service Agreement will be permitted. They will be uploaded to your profile within 1 business days.

How can I earn free gold membership on

To earn free gold membership, here are some tips:

What's wink?

It is a quick, fun way to let someone know you're interested. You pick a one-liner from the list, and it's sent to the member of your choice. The member gets the wink in the webmail or email address and then can go to your profile and wink back with you. All users can send winks for free. If you’d like to take it a step further, then upgrade to a gold member and send an email to start up a real conversation.

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